They may not have traveled before. It is rare that hotels provide detailed directions or arrange airport transportation.
We are in the hospitality business so perhaps this would meet the need:
Message 1: You are traveling to: 100 NoName Street, FakePlace, NC. Your GPS should be able to navigate you to our door. If you need additional instructions, please let me know.
Message 2: We can’t arrange taxi rides for you but UBER & Lyft service this area. UBER now allows you to schedule bookings in advance. Usually Lyft & Uber offer new customers discounts on their first few rides.
SQUIRREL moment: Just sharing something I learned recently: You can link your Delta Skymiles to your Lyft account, so you earn Delta miles for Lyft miles.
You enter your skymiles number in your Lyft account (start in the Delta skymiles partners site) and all Lyft rides booked after that through the Lyft app are automatically connected.
This is easier than earning Skymiles for Airbnb rental dollars. Because your guest must start every reservation through the Delta Skymiles partner site to get the miles.
This is the deal!! If the guest spends $7,500 in rentals & Lyft rides they are on their way to earning a free flight.
My Lyft to Delta Skymiles isn’t a lot of miles BUT enough little bits make a big bit and are helping me earn trips.