You are right on that part . But it doesn’t mean that they or (you & I) get to ignore
what the Original Airbnb Experience is all about . All that most of these Older American travelers hear (not read) is a cheaper option ! So they hop on board , don’t bother creating a profile of themselves , make demands for options that are not available , Etc ! They don’t care about anything other then the price and how they can
milk every penny of it even if you are a Budget Stay Listing . Now , in their defense , they see many Resort style rental properties and are unable to distinguish the many
Options and so it becomes just one big hunt for Price and not on Experience , Quality , Location Etc . A total lack of familiarity with the platform .
So , even with Economic Status issues ,(Budget) its still the issue of , Airbnb is not Hotels.com, Travelocity , Etc .
I can’t tell you the amount of time I have spent with new users of a certain age that are not familiar with how to use Tech . Be it a Smart Phone, ipad …Whatever form it is .
So thats the first hurdle .
So to save time , I call Airbnb and ask them to please walk this Guest through the entire process .
Problem Solved ? Not really .
They have a Profile at least with some minimum info and a face pic ( generally of them 15 years ago)
So , we still have the issue of the Guest user not being able to understand the Listings be offered , Entire Home. Hosted Stay Etc . So they see many prices and go for the Cheapest without understanding what they are getting .
The Deluge !!!
You are now flooded with millions of questions that are already answered by your listing that you have spent hours crafting and refining .
So , once again , having Airbnb reach out to this guest once again to see if they can offer to walk the guest through some of the listings that are appropriate for them .
I generally will refer the Guest to either , please if possible , read the entirety of my listing (viewed on a laptop for best results) to ensure that it is a great match for their needs .
This should work , but in many cases I just get the same questions over and over again and they don’t relate to my property at all due to the fact that the New User Guest is looking at multiple listings and can’t remember which one is which .
None of this is a real reflection of Budget status , but of Tech Savvy .
Hopefully now it should be smooth sailing . Even if I do tell the guest that my listing may not be a good match for their needs and it has nothing to do with price (unless this guest is asking for any type of Discount . The race to hit the Decline button begins)
I do let them know that there are many listings in my neighborhood that are available and a better match for their needs ( San Francisco Has Hills Everywhere)
End of Story ? LOL
by default , I have now become the Trip planner for this person . UGH !!!
I just let them know that they will be fine if they just take the time to read each listing carefully , its ok to contact a Host to ask questions that are not answered in the Listing , but don’t ask questions that are , as a Host will see that you have not taken the time to read it , and the same with your personal profile . It really helps to have just a few sentences of who you are .
I have noticed that this Age group will either Plan out ahead months in advance and have described what they are looking for . Or have just not done any planning at all and they just throw it onto your lap for you to solve for them . Unfortunately this has been the majority, which is surprising since many Boomers have adult children that can help them . The Adult children may even plan it out for the Parents , but then the Parents just treat it like a Hotel stay . Then there are problems from start to finish . Too many to list here !
So , sorry for the long reply , as its not an easy subject to resolve
But I don’t think its Economic at all , But Tech Familiarity .
No even a Nationality, as I get it them from around the globe but do give special consideration for Language and Cultural differences .
I do have to say , I have had many great Boomers stay with me and its an 80/20 rule for me , but I have already done a very select screening in terms of really discussing the guests needs and expectations for their stay . For ones that may not be a great match due to location needs (hills) I am more then happy to give a great referral and make sure that as a Super Host , a Guests first time experience with Airbnb should be a Positive one . But that can only happen if the Guest is open to telling you what they desire and needs are . So I tell all of my Guests
I can only be a Great Host as you (The Guest) Allow me to be !
Only in the rarest times have I ever suggested a Guest might Consider a Hotel stay . I think only once or twice in the 7/8 years I have been doing Airbnb and both times those guest wrote back to me after their trips to thank me that the Hotel served as the Best option for that particular stay and that they have gone on and have booked Airbnb for other trips and it was a fantastic experience for them
( only because they had booked with me ) . Multiple Grand Kids have a special charm for Hotels and jumping all over and being little terrors , that would break every House rule and get the Guest booted from any other stay .