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OKay…I know this has been discussed but I am too lazy to weed through past threads to figure out who left me what star rating. I figured it out long ago and now I have no idea!
I just received a review that was very good, and the guest uses “great” to describe the location. I could have sworn before this review that I had all five stars in all categories. Now location is showing 4 and half.
I can’t recall if sometimes the stars are delayed. For example - maybe the previous guest rated a 3 on location but only now it is showing up. The previous guest describes the location as private, yet close to everything they wanted to do.
I know guests will say one thing, yet rate lower in stars…hmmm. How do I find out?
I know there used to be some way in there…lol. I think it said something like “the last 3 guests left you a 5 for cleanliness” and so on. Then you could just go back and count “1,2,3” and then the 4th guest was the guilty one! It would have this in each category.
I still see that “your last x ratings were x” thing on the stats page… But I have to admit that i’ve never been entirely sure whether it means the last x consecutive stays, or last x consecutive reviews (which, in my case, are rarely the same thing), so I keep a google spreadsheet, and update it with every review.
I wish it was easier. Before refreshing anything, I go to the Stats page which I always have open somewhere. I write down by hand the current set of category totals, e.g., Accuracy, Location. Then I update the page and compare the numbers, for example, Cleanliness was 38/8/2 becomes 39/8/2 or 38/9/2. I’m not consistent about this, but usually it’s nice to know. You’ll see the written review raving about place, but giving you 4/5 on a couple of things. Why Air can’t just give you the rating numbers makes no sense to me.