We generally have great guests. Over NYE we had a family of 6 adults For 3 nights. The primary joined ABB in 2015 with no reviews. They moved major furniture and left 1.5 loads of dishes (in addition to a full load unwashed in the dishwasher) and all of their trash.
Our city does not recycle, but most of our guests come from major cities, so we give them a recycling bag in case they want to cart recyclables home with them. The left all of their bottles (dozens) lined up on the counter.
They cooked something greasy then opened the windows leaving grease on the windows. My cleaner was appalled at the condition of the house - me, not so much.
We took photos and then I took a step back and reread my check out instructions. I tell them to tidy the kitchen and load the dishwasher, but don’t run the dishwasher. If they’ve used a partial trash bag to leave it in the kitchen (my cleaners will use it, then take out the trash. All in all, it was about another 40 minutes of cleaning and not worth my efforts or ill will to try recoup $15. I don’t know if they misread the instructions and thought they weren’t supposed to run the dishwasher or take out the trash during a three day stay.
I left them a 4 for cleanliness and a 4 for following house rules since I don’t think any of it was malicious. I wrote in the public review (about 15 min from the close of the review window) that they left several loads of dishes and moved furniture without placing it back to its original location.
In the private notes I told her that because she was new to ABB, that I gave her the benefit of the doubt and didn’t rank her as harshly as another host might have. I also told her that she needed to read the checkout instructions and house rules more carefully and that other hosts would have charged her for additional cleaning. I explained that the cleaning fee I charge ($79) doesn’t cover the cost of my turnover and that I needed to bring in an extra person to move the furniture.
She did not leave a review for me and I marked that I would not host her again.
In three years, this was my first time leaving a negative comment on a guest.