Moderator means moderating this site, nothing more. Also, we are volunteers. I don’t see that you are in a position to try to shame us.
I contacted the guest and informed them they were breaking the rules and that everyone needed to go, where they freaked out… grandmas 1,000th birthday party… we’ll do anything. I said everyone gone by 8:00 or they will be trespassed. By 8:30 everyone had left as I was going to call and they finished out the stay. Leaving a lovely parting gift of punching in a wall thermostat to our ductless unit. This is exhausting and I could never imagine such inconsiderate people. After the first experience the fear came from a house full of drunk people and damage to the home.
If you have a tenant, it isn’t really a matter of simply kicking them out if you think they are behaving badly.
I had to evict regular long-term tenants on two occasions. Excessive partying, non-payment of rent, many residents beyond lease agreement, drugs and general debauchery were the reasons. But they were legal residents, and had rights. In each case, the eviction process took well over two months!
It was indeed, a civil law process. My word against theirs, and I made my case in court.
It would have been nice to just “kick them out.”
I know that the rules regarding short-term, or airbnb-type rentals, can be different, but a visitor (or resident) still has many rights when it comes to remaining in their space.
I’ve seen listings that have a rule stating that no alcohol or drugs are allowed. Because this problem has happened to you twice recently and it stresses you out, perhaps you might want to consider the same rule.
I hold appreciation for people that are in a position of authority, as well as expectations. I understand what a mod is and where that power resides, though I also believe they are looked up to in this community for knowing more than others. If you really don’t wish to give me some slack, so be it. It’s been a hectic 13 hours, and if you feel any shame… then that really isn’t on me. I view this as a support/help forum for other hosts and would never want to post something that doesn’t help their current need. That’s just me. Thanks to those that have chipped in, I appreciate it more than you know.
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Guests do not have the same rights as renters with a lease. It varies in different countries of course, but guests only have the rights they do through Airbnb, nothing else!
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Funny you mentioned that, as we just discussed that in the living room. With how widely used alcohol is by folks during getaways it really feels that enforcing that would be difficult. We’d have to be dialed into the property and the happenings more than what the CCTV captures at the front entry. Tough to enforce and it seems that it would be a big deterrent for those that would obey all the rules and only want to kick back and enjoy things while having a beer/glass of wine. Drugs, certainly… but the alcohol is a toughy. I’m thinking really hammering on the no guests, updating our rules for future guests and reaching out to upcoming reservations with the ‘due to recent activities we need to reach out and reiterate our guest/no party policy’… blah blah.
Thank you. I’m thinking we need to have the process down so that we may be explicit with the guests as to what would happen in the event they break the rules. I’ll be discussing things with the local Sheriff in the AM and will be sure that I have all boxes checked with AirBnB so when the call to trespass goes out, no question comes from the 911 dispatcher.
Why are you trying to confuse a holiday let with a tenancy? They only have rights via the Airbnb contract. If they break the rules, then out. All has to be clear etc. obviously.
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@Coho what did Airbnb say?
OK, no drugs and no drunkenness then.
Couple of thoughts:
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have you considered a longer stay minimum, weddings, parties, ect, tend to be 2-3 night stays, could you get bookings with a 4 night min?
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might be easier to address actual damage or noise rather then one size fits all approach. A bad review may be sufficient if there is no actual harm. Huge noise, call police, actual damage / charge them. Just breaking rules = bad review.
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You’ve described me. I can’t imagine going away on vacation - or even a business trip - and not having a glass of relaxing wine in the evening. But I’m not going to get drunk and have a party. Because of that, you’d never know about my glass of wine unless you had a camera in the house, which you don’t. And even if you found wine bottles in the trash, the fact that I was as good as gold during my stay would alleviate any concerns. So for me, it wouldn’t put me off booking with you because I’m pretty discreet (which is not a problem for you. )
BUT the fact that you have a ‘no alcohol’ rule in your rental gives you definite leverage if a drunken party appears there. They are breaking your no party rule AND your no booze rule.
Worth a thought?
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I know this will sound corny, but the rules of airbnb might possibly be superseded
civil law, and local statutes as well. There are higher laws than even airbnb terms!
Imagine being a airbnb guest, and someone tries to physically remove you because
they have decided that “terms were violated.” I would call the cops.
It still comes down to a matter of opinion on whether the renter or landlord is at fault.
Not necessarily up to the host to play Judge Dredd. The visitor’s side of the story is likely
dfferent than the host’s.
So as a guest you would call the cops if the host asked you to leave? I wouldn’t I would ask for a refund and find somewhere else. Why piss someone off? Why not find somewhere a better fit?
You are going about this the wrong way.
Call Airbnb and tell them the ways in which the guests are breaking your stated House Rules and tell them you want the guests out NOW. They should back you on this.
You have a right to be angry, but it seems like you are hand-wringing instead.
Guests absolutely don’t have rights to stay in an Airbnb listing @Michael1 once a booking has been cancelled, or if they haven’t booked and paid to be there and it states that in the house rules.
If as we have already advised @Coho on quite a few occasions s/he had Airbnb cancel the booking for breaking house rules. S/he could have asked them to leave.
I know this is the case in the EU and from what I have read from hosts in the US and Australia (unless a booking is for 30 days plus and in the US).
Of course they could have ‘kicked them out’ once Airbnb had cancelled the booking.
Do have a look at Airbnb Help Centre to help you get a better understanding of how listing with Airbnb works.
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In response to your points
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No you don’t need to be ‘overly explicit’ with house rules. Just simply and clearly state what they are.
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No you don’t need a penalty
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I don’t understand this point. As Airbnb says on it’s website a) contact the paying guests first (you could have done this as soon as you saw paying guest numbers were exceeded rather than waiting till the party was well underway). b) if they don’t respond or you aren’t happy with the response or the breaking of the rules ask Airbnb to cancel the booking
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No you don’t cancel the booking. Airbnb needs to do this.
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Lordy @Coho you don’t need to be calling the police or your sheriff.
There is already an established process. Which is mentioned on this thread a number of times a) guest breaks house rules b) you contact guest - either guest complies or its so bad you want to cancel booking anyway c) you contact Airbnb to cancel d) you ask the guests to leave.
Nowhere in the process unless there is violence or a crime is committed do you need to make an emergency call to the police.
I for one wouldn’t dream of wasting the time of the police to ask them to evict a non-violent guest. I would much rather they were catching killers, rapists and those committing child abuse and domestic violence.
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I guess I am wondering about the actual act of removing someone from your property if
they feel that they have a right to stay. How do you do that?
Do you hire ruffians to pick them up and put them on the sidewalk, or do you wrestle
with them yourself?
Do you show the police a printout of your terms of service and demand an arrest?