I’ve had some guests stumble over that and find something really small just to be able to answer that question.
Too bad it’s not asked differently.
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That’s probably in response to the “What could the host do better?” question.
While this may be a generally legitimate answer, such a “feature” may be abused by the Airbnb algorithm in the sense of “host is not going the extra mile to satisfy guests”.
As you mentioned in your previous response, it encourages guests to find something to “complain” even if the guests have received the advertised services and accommodation to 100%.
That’s why I’m surprised to occasionally see guests with an unhappy face as soon as they realise there is no full kitchen when it has never been advertised - on the contrary, it is clearly stated in the description and shown in the photos.
The desire for guests to “have” certain amenities will always be there. Be it the golden faucets, 25 extra pillows or 10 fresh towels a day. The fact that we don’t have a full kitchen is due to building restrictions which of course could be remedied with the investment of around $20,000 to make necessary changes just so the guests can have an addition of a kitchen sink and a small stove. Sounds a bit over the top for me, so I will have to live with the few complaints which are based on laziness or inability to read our description.
We need a feature for hosts when the guest review is requested to tell the guest ‘what THE GUEST could do better’…
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This ‘shabby’ thing…
Our apartments were built in the 1940s and are decorated in the style of the day. The bathroom and kitchen (even the range) in one of the apartments are original.
One client, a rather grumpy old bloke, said during the house tour ‘it’s very old fashioned’. To which I replied “Ah yes George (or whatever his name was) it is old fashioned to me and you, people our age. But youngsters love the original mid-century modern look. It’s very popular these days”. That seemed to perk him up a little.
Later he was outside talking to a friend on the phone and I overheard “Oh yes, it’s a lovely place. Mid-century modern. All the rage these days, you know. Really fashionable with the hip crowd…”
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they book a 150 year old house, renewed bathroom and kitchen, furnished to suit the age of the house and you get the comment - gee its old!!
Yes - as pictured…you didn’t look at the pictures, you didn’t notice the title?
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