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Some background: guest contacted me with a request for a last-minute booking. I said sure, if you’re ok with me having just finished painting the kitchen (very slight smell - it was mostly dry). He was, so I accepted the reservation. Not 10 minutes later, he asked if he could cancel and get his money back because he actually booked the wrong city. I agreed and said I would reimburse him my actual payout.
Two days later, I get a message from Customer Service saying this guy wants his money back (which I had already paid) due to remodeling at the house. He said the paint brushes and fumes were just too much. He never even set foot on my property. I doubt he even made it to my city.
AirBnb handled this fine, but I’m curious as to why this guy was such a liar. What was he hoping to gain? Am I missing something? By the way, he had lots of five-star reviews.
I’d guess that he was using the remodel as an excuse to get Airbnb to also refund their fees, which they wouldn’t normally do for a last-minute booking.
It’s also possible that he was trying to get double his money back from you reimbursing him AND Airbnb reimbursing him. I’ve read about this happening and it ends up coming out of the host’s pocket either because the host refunded money and then Airbnb either withheld the payout or reduced future payouts to cover the refund. This is another reason hosts shouldn’t provide refunds and instead let Airbnb handle it. I’d like to think that this scenario is less likely from a guest with “lots of five-star reviews” but I wouldn’t rule it out.