I started to rent out my guest bedroom in my condo last month in Boston area . My third guest is here and just emailed me saying she had an emergency and needs to check out a day early so will stay here again tonight but leave tomorrow (so 2 nights instead of the 3 nights) but will be back next week (will book then if it’s still available)
Do you refund the guest to get a future booking or say your sorry but you can’t ? It’s about $118 dollars . Or offer to refund half that night in hope of future bookings ?
This money is travel money for me , so I’m not sure what most guest would do in this situation.