@cabinhost I’ve got townhomes, but am starting up a boutique hotel by 2019. Not sure I want AirBnB to have a cut of that…
I’ve come to all the same conclusions as you guys. I personally do not like Booking. They wanted me to pay them every month. I’ve got crazy bills, and don’t need that set up right now. Maybe in the future… But basically, they will not cancel my listing right now. No matter what I do or say, they just say ‘yes we will cancel it’ in some foreign accent. That’s got to be illegal in some way.
AirBnB put a guest in one of my units who had a warrant out for their arrest, and was conducting meth drops out of my unit. I promptly called the police, and had evidence on CCTV. I guess meth heads aren’t the smartest people out there. Luckily no damage was done bec we caught them very quickly.
Craigslist has some weird people. I get nothing but people from Africa wanting to send me checks to hold my unit for some obscure reason in a date faaaaar into the future. I paid for those ads because I used Google Adwords keyword research tool to find my prime markets. What a waste of money!
I have my own site as well… I am always at the top of Google’s search in my area, but the reservations are lackluster. I do love working on my site though, and may get serious with it and actually pay for professional software one of these days. I do all my own SEO with backlinks, videos, blog content, and it does work well. But I use it mainly to drive traffic to VRBO and AirBnB right now, mostly because I’m lazy.
Tripadvisor: You DO NOT want to get on their bad side. Read up on how they operate. They blacklisted a few properties on their many sites, because they were under paying hosts and they complained. Google it. Plus they send me spam all the time about how I should write a review for some guest, ON THEIR SITE, even though the guest booked through another site, and I am not even listed with them. WTF is that?! I can’t trust a company like that.
Then VRBO/HomeAway/FlipKey… I get hardly any business from them. I assume this is because my demographic doesn’t shop for vacation rentals on VRBO, but I really don’t know. I had a case manager call me out of the blue one day and lecture me on my listing. It was hilarious. They mentioned I needed to do this and that, and this again… She said I should upload a video. I have a professional video of my units, which just happens to have a logo of my company in it. She said I needed to take that out for it to be acceptable, as it would never be approved. I said, that’s too bad that their policies won’t allow it.
Who do these people think they are? You’ve got giant companies telling me how I should run my business? I don’t play that game. Basically I look for the best customer service, which allows me to rent my property on my own terms. Unfortunately, as it seems for everyone here as well, AirBnB seems to be the best out there… They really need to step it up with customer service.
I understand that superhost status isn’t necessary to make money, but when I had superhost status, I would call AirBnB and get someone on the line in 1 minute. Now I have to wait 45 minutes?!? Screw that. I am actively looking for new up and coming STR platforms, and will post them as I find them.