What in the world is Airbnb thinking with their new cancellation policy?
They’re actually pitching it as their biggest SELLING point! Look at their home page - every listing has the words “FREE CANCELLATION” written on it!
Is that really what they think guests are most looking for?
It’s like saying, “Book with Us Because We Know You’ll Want to Cancel”!
It’s really mind blowing. For guests - it’s FREE CANCELLATIONS… YEA!!! For Hosts it’s a $50 FINE if you cancel with more than 7 days left before check-in and it’s a $100 fine if less than 7 days.
But for guests… IT’S FREE!!!
Oh and the other thing… if a host cancels, Airbnb posts that prominently on their listing’s reviews. They’ll list a reservation and say “HOST CANCELLED”.
But do they do that on a guest’s page? If a guest cancels, does Air post that prominently on their page so hosts can see it? Nope!