I decided to increase the quality of my sheets, going from 100% cotton to organic at twice the price. The very first guests to use them left mascara stains all over them.
Back to the cheap cotton i went.
But the impulse to be generous isn’t a bad one. It’s just hard to tell which strangers will appreciate it.
I’ve changed where my generosity goes over the years - i allow late check outs and occasionally early check ins when my schedule allows, as it’s no inconvenience for me. But if people bring extra guests (using extra water and towels and they never leave a grateful review), I’ve started charging.
Everyone gets offered a drink when they come in - tap water or tea/ coffee, but that’s because hydration is important after air travel and puts my guests in a better mood. Plus it gives us a structured and brief chance to interact after they’ve dropped their luggage. I bring the drinks to them and say “have you found everything? Do you have any questions?” and they’re in a much better headspace than when they’ve just lugged themselves and their bags up a flight of stairs and not yet used the toilet.
It looks like generosity to my guests, but i think of it as an important part of the check-in process.
Now, if i give them homemade jam to take home with them, that’s me being generous. But that’s at the end of their stay, when I’ve decided whether i actually enjoyed their stay.