… this guest doesn’t answer when I ask her arrival time. The communication has been quit minimal from her side.
I’ve sent her the house rules but then again I know many of the guests don’t read them.
I’ve been flexible with the check in when it suits us. (The rules say check in in between 16-20), and this time this really is the case/people to see, places to go.) I’m afraid that there will be a guest who apparently doesn’t speak very good English calling me in front of the house hours before the check in time - it’s the same when the guest haven’t intentions to leave the house. I don’t know what to say.
I’ve read that @faheem can say no, I can also say no when someone asks things that are not listed, but in these cases when someone just stays in the room/gives an unexpected call, I’m too flexible.
I’m just afraid of bad reviews I guess… (and when it starts badly, it usually goes on like that as well).