What are your top tips for making your guests happy?

You asked what is good about my place -
I am available and I am perfectly by-lingual. I can make phone calls and reservations for them. They like the breakfast I serve with homemade coffee cake and fresh orange juice. Wifi works well. They love the views. They like the causal atmosphere. They can use the house as they like or stay shut up in their room and enclosed terrace. They pick the apartment for the location. Normally it is near their office or an activity such as buying at the two malls within walking distance. The apartment is surrounded with a wealth of restaurants. Most guests like cats and feel at home with mine. They are dog-cats they are so friendly and love a tummy rub but not bothersome. If the guest doesnā€™t pay attention to them, they donā€™t get near - they can smell it and respect it.

My last guest suggested putting the electric water kettle in the room with coffee, tea and matte and a fruit bowl. He even gave me matte and a bowl with a matte straw! Now I am waiting to see the reaction.

Thanks for making me do this exercise, perhaps I can improve my ad. I really am down as I get so few guests compared to when I started with Airbnb.

Susan

Susan, it sounds terrific! It sounds to me as though you should put your prices UP.

what do you suggest?

Your flat looks absolutely fabulous, and when I can start making more of a profit, I would love to go to Riga in Latvia. It looks so beautiful, <3

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I always get really good feedback from my Welcome Guide. I have a few pages of information about my listing, the house rules, how to use public transportation, getting to my apartment from an airport, and cool things to see and do that are walking distance from my place. I always email it to people a few days before their trip and then have a copy printed out for when they walk in. Because itā€™s beautifully designed and detailed, my guests always tell me how much they love it! I also provide some snacks next to the guide, too. If you want to know more, I made a blog post called The Ultimate Guide to Hosting on Airbnb, where I go through 6 steps of getting 5-star reviews and what has worked for me prevously!

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@anon5732054
Amen! My jaw dropped as I read this nonsense. Iā€™ve stayed at the ritz Carlton and other high end hotels and never got any champagne or flowers unless it was part of a special package I PAID FOR! Who is this Jan person anyway? And it is more THAN not then 3 years. Oops I just had to do that itā€™s the professor in me lol

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At the moment I am drinking the champagne I bought for my guests this weekend for their anniversary. Is that wrong? :joy: This is why I canā€™t keep goodies in my house - Iā€™ll just eat it or drink it before the guests even arrive.

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If drinking champagne is wrong, I donā€™t want to be right.

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I clearly didnā€™t buy the good stuffā€¦it has an aftertaste of mustard :unamused: Maybe itā€™s for the best that Iā€™m drinking it for them.

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Yes you are saving them but you might drink it while eating a hot dog to go with the mustard. I on the other hand am scratching the lottery tickets I bought for the guests!

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I hope you win!! Going to look for hotdogsā€¦

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Well if they win Iā€™m not telling. Get a bun too!

Suiteā€¦ :smile: :smile: Good one!!!
One thing that I wonder about is if I canā€™t make it Korbel or Dom will they think me cheap?

ā€œUgh, that Kona. Not only did she charge for cleaning, she left cheap champagneā€¦ We will leave two stars.ā€

Confession. I happen to really like Cooks extra dryā€¦itā€™s usually under $6 but at least Itā€™s one step up from Andre. :slight_smile:

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Right before I read this thread I was thinking of making a trip to town and champagne is on my list. :wink:

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I am guilty of drinking the opened wine bottles my guests leave after their check-out :kissing_closed_eyes:, if they are good bottles. Last ones left some Saint-Emilion and Chablis :kissing_closed_eyes:. Previous guests left very good cheeses. I love this kind of guest.

@konacoconutz, try some Vouvray, most of them are at least as good as Champagne and way cheaper.

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I spent hours on the Guidebook. then they ā€œimprovedā€ their formatting and the whole thing vanished.

Never again. We give our guests our tips when theyā€™re in the suite. Honestly, I think itā€™s a better idea anyway since our guidebook could be used by anyone in our town,

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We do not offer wine or anything alcoholic because we donā€™t know if any of our guests may have had a problem with alcoholism in the past.

We do provide everything they need to make themselves breakfast. No meat products, however.

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Always keep backups. Unless Airbnb is forcing you to compose the guidebook directly on their servers, which I hope is not the case.

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I love Riga, went there last year.
You definitely overdoing it with champagne and other things, and flowers. Noone expects it, believe me, its just an extra unnesesary expense for you.

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I want to visit Riga before the champagne and flowers stop!

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