We have a listing that explicitly details no animals or pets. Guests just checked in and brought a dog (it’s self check-in and we have an exterior security camera). We sent a message, they said “oh yes! That’s Milly, our service animal. She doesn’t shed” We sent them our blurb about service animals including how it has to accompany them at all times and cannot be left in the home etc. they agree to all.
So… if we do see the dog is left alone- how does this work with cancelling their stay with AirBnB or how best to proceed? If we had known a service dog was coming we would have prepared the house differently (like rolling up rugs, providing a dog bowl, a throw on the couch to make shedding easier to cleanup, etc).