We’ve been fortunate - almost all of our guests have been wonderful. But the ones just about to leave have been pretty poor, and I want to leave a fair review for other hosts. However, we are a fairly unique property, and I’m not sure what is fair to mention and what is not, so I am hoping for your input.
Our background: we rent out our entire vacation home. As in several other areas in the Caribbean, we have staff to help out on a daily basis - housekeeper, groundskeeper, driver, etc.
A person new to AirBnB IB’d our property a couple of months ago for their family of four. We are a fly-to location for them.
Issues/annoyances:
Contacted guest numerous times in to see what arrival details were (we don’'t have a street address, so you can’t drive to our home without specific directions and you can’t just hire any taxi to take you to our home). Guest never responded to Air communications or email communications.
Finally got through to guest two days before arrival by sending a text to their phone number. Suddenly, they had another person for their group and hoped that would be OK (we charge for extra people). I sent the reservation alteration and it was paid quickly.
Guest and family have been extremely messy, leaving wet towels on the bathroom (tile) floor daily, digging through things supplied for them and leaving the extras on the floor, and leaving piles and piles of dirty dishes and pots and pans in the sink and the surrounding countertops and the cooktop and on the dining table. The only part of that against the house rules is the dirty dishes over night - they are supposed to at least load the dishwasher and run the rinse cycle so they don’t attract bugs (the house is open-air - not sealed up and bugs get in quickly and bring their friends when they find lots of food). The house rules are posted on the refrigerator (thanks to @konacoconutz for the idea to do that), which is three feet from the sink that was piled high with almost every dish in the house. Our housekeeper says these are the messiest guests we’ve ever had (we’ve been fortunate to not have any parties held!).
They also drank every drop of every bottle of liquor that was left by us and other guests. Most guests have a little, and leave a little.
There’s nothing major here - nothing damaged or a high cost to correct. And any single item would not be an issue for us. But it seems to be a general disrespect for us, our home, what we share with them for their use, and our staff.
I don’t want them back. We don’t need money badly enough to put up with this again.
But - most hosts on Air don’t have staff. We suspect part of this is that they expected our housekeeper to pick up after them - otherwise, why is she there?
Which parts of this would be important to you?