We almost never have problems with our 3-room guest suite. Had a booking today that was, fortunately, cancelled. I hate drama and this one had Drama written all over it. He was a grown man booking under his mother’s (!!) account. I just don’t get why he kept arguing with me . I was starting to feel a little bullied. I have replaced names and places with [hidden] or “xxx” to protect privacy. Just so weird.
Here’s the dialogue:
[guest] hi, my name is xxx. I am Patricia’s son. I am the one who you will see all of the reviews of for traveling as my mother is not able to travel any longer. I am 52 years old, a non-smoker and very respectful and tidy of other people’s homes. I too am a vacation rental home owner and know what it takes to be respectful of other people’s homes.
I will be traveling in this area on September 15th with my girlfriend and your little place looks perfect for us. We will be leaving sometime the following morning back to her area in Redondo Beach.
We would very much like to book your cozy and beautiful looking place, it has such great reviews.
If there’s anything you would like us to know or have any questions for us please go ahead, otherwise I would like to book as soon as possible. Thank you so much.
Today at 1:18 AM
BOOKING CONFIRMED TODAY AT 1:20 AM
[me] Hi xxx.
We do welcome you but cannot accept third-party bookings as it is against Airbnb’s Terms of Service. Please create your own account, cancel this booking, then book under your own name. Thanks.
Today at 7:58 AM
[guest] Good morning, I hope it is a good one for you!
Actually It’s not a third party. If you look, I am a co-host not only with my mother on this this profile, I also run [hidden] if you would like to look at our listings- because she is not computer literate. If you wouldn’t mind you can look at All the Reviews which there should be many and they are ALL of me and you will see my name on there. I also co-host for [hidden] 4 bedroom property in the [hidden] area with Laura.
Let me know if you want to look this over right away as I am a very respected member of the Airbnb Community with about 75 reviews on our home that I manage and have serviced for 3 years. Let me know as soon as possible so I can find another listing if I have to as I have never had this happen before. Thanks again. Have a good rest of your morning.
Today at 8:22 AM•Sent from a mobile device
[guest] Okay on second look I see that you may have booked me in and then read this and then sent me that message? I do not think you have instant book?
I personally certainly do Screen every single last one of the people who stay at my home here in [hidden]. I also do that with the [hidden] listing.
Please read what I wrote above and if you are ok with me and my girlfriend staying, Thank you. if not I will cancel and find another place to stay. Thank you for your time.
Today at 8:26 AM
[me] We do have IB and apparently you made the reservation at 1:20am, 2 minutes after your inquiry timed at 1:18am. We are ok with you and your guest staying but we do need the booking in your name. As a co-host, you would be required to have your own account. Whatever you decide is your choice. Thank you.
Today at 8:41 AM
[guest] Actually I’m not sure and this sounds way too complicated for you I guess unless you just don’t want me there. I have been a co-host and I am registered with Airbnb. You can check my credentials with Airbnb customer service if you like if my reviews don’t speak volumes on their own. It’s no problem.
Just let me know right now and I will cancel this request and look elsewhere.
I understand your concern as myself being a proactive co-host on two accounts.
Let me know ASAP I will cancel thanks.
Today at 8:50 AM
[me] We do require that you book under your own name, as per Airbnb’s TOS.
Today at 11:35 AM
No problem. I completely understand your decision and respect it fully. I will cancel right now and if you change your mind before I get a chance to book another place, go ahead and reach out to me. Have a great week and stay cool in this weird humidity weather we’re having.!
Today at 11:49 AM
CANCELLED TODAY AT 11:51 AM