Ok so, if you are like me, striving to consistently get 5-star reviews from each booking, you know how frustrating it is to get a “poor” (4-star or below) or NO review at all!
I’ve been doing this hosting thingy for almost 4 years now. At certain point Airbnb used to pester guests, reminding them to leave a review. That is no longer the case these days. Guests are treated with special gloves now, and all the burden, including inquiring for reviews, is on us.
So after getting about 60% of the times reviewed (which sucks badly) and struggling with neutralizing the 4-star reviews by adding x3 more 5-star reviews, I’ve given a serious thought on how to approach the guests and just ask for the damn reviews.
It’ve made it very simple, and it’s working.
When you know that you and your guest/s had a great experience, couple of days later leave them a review and shoot them a short message with something along these lines:
“Good afternoon XYZ,
Just wanted to let you know that I just left a positive review for your stay. It was truly a pleasure having you as my guest,
I’m sorry for bothering you, but I was wondering if you could kindly spare a moment and review your stay. I will truly appreciate your gesture.
Hope you have a wonderful day and I really hope you come to visit me again.
Now, I know this is like too much schmoozing and cheesy, but if there’s one thing I’ve learned from working long time on a luxury retail is: CUSTOMER SERVICE! CUSTOMER SERVICE! CUSTOMER SERVICE!
You should treat this damn thing with the highest amount of courtesy at all the times (particularly since we need those pesky ratings lol… ugh). At the cost of sounding like a doormat-nice, understand that going the extra mile with compliments and flattery pays off. Keep it short and to the point, engaging the most humble and kind words you can add to a small paragraph. The way I see it, people don’t want to read long texts and when you are REALLY nice 80% of the times they are willing to be nice back.
Thanks for reading this and I hope it proves useful to you as it has been for me.
Forum hug everyone (hahaha) xx