Waiting until review period ends to address issues?

[KKC]

Airbnb Insider here to help you all!

@KKC good question. Simple answer, a non trip agent (newbie) has a $100 limit. Case managers have a $200 direct loss (DL) limit per reservation. So… I can directly send reimbursements, refunds, or coupons adding up to $200 without additional headache of getting upper management to sign off on it. The frequency of the user calling in has no bearing on our decision to take a DL. I personally will only have a difference in opinion in how I give out that “money” if the host or guest has admin flags …