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Unauthorized Airbnb charge on MasterCard


#1

Unauthorized Airbnb MasterCard Charge
I noticed a charge on my MasterCard as follows:
AIRBNB 14158005959 GBR
for $58.86
Foreign Currency-CNY 288.25 Exchange rate .204197
I contacted Airbnb about this and there response was:
Thanks for reporting the unauthorized and/or unrecognized charges in the amount of CN¥288.25 on your MasterCard ending in 0702.
Our records indicate a full refund was processed and you should see a credit in the amount of CN¥288.25 shortly. If you haven’t already, we suggest you work with your bank to secure your card. If you’ve already filed a dispute with your bank we kindly ask that you cancel it.
I asked for more details and they said that there were privacy issues/laws that prevented them from providing further information.
My questions is: Does Airbnb keep our MasterCard (credit card) details on file? I don’t even remember providing it to them in the registration process? What is going on?


#2

Are you a guest? host? Did you book a room? Did you have a room you control booked? Did you cancel a booking?


#3

If you are a guest, this is a host forum. I suggest checking with the official Airbnb community forum. We are not affiliated with Airbnb in any way.


#4

I’m a host. I’m really not sure why they have my MasterCard number


#5

I am a host - Have been with Airbnb since September


#6

Sounds like fraud unrelated to your Airbnb account. I would contact the bank immediately to report the fraud. Don’t trust that there is going to be some sort of refund made!


#7

Thanks for your response. I will notify my credit card company.
I assumed, because they said that they will refund the amount, that the error was made by Airbnb.
Still doesn’t answer my question, if it isn’t fraud, does Airbnb keep a record of host credit cards?


#8

Do you mean if you used your card as a guest? Only Air can answer that question.
I would imagine they don’t but you never know with these online companies.


#9

They do keep your credit card number on file if you have been a guest. You can delete your credit card from the profile… Go to Profile --> Payment Methods --> Find your card on the page and use the small REMOVE button underneath.

@Lesley. You should check there to see if they have your credit card on file.


#10

Thanks! I just deleted mine, in case there are hackers afoot.


#11

No. Many hosts have not used Airbnb as a guest and therefore have had no reason to give credit card information.


#12

Do not cancel the disputed charge with the bank. What are they thinking, asking you to give up the rights and protections you have associated with a credit card dispute? What the bank will do is follow up with Airbnb to confirm the correction. Not your responsibility to keep Air’s record clean on fraudulent or erroneous charges.


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