Tornados and loss of power

[AlexSJ]

Keep in mind that if your guests complained to Airbnb (dring or after) their stay, Airbnb might just refund them 50% or all.

Take a look at this thread for ‘only’ missing wifi …

@sucre

I hope that all is well with you today. My name is John from Airbnb. I am going to assist you with the concern you raised.

I see that there is an amenity issue with the Internet and you will not be able to fix this for the time being. Though this may be considered as a Hosting Standard Violation, I truly understand that this wasn’t your fault, and it is out of your control.

If we are to based in on our refund guidelines for an amenity issue, and the guest is still staying to your place, a guest is entitled for 50% refund for the nights affected.

SIncerely,

Joh