I think the biggest is using self-check in. I was offering to meet people in person but couldn’t always organize it. Self check in is the best for me, and with experience I’m learning which guests will have trouble with it.
I think I set my prices too low (as per AirBnB suggestions!) and that attracted a bargain hunter style of person. I changed them pretty quickly but could always tell when a guest was being strange that they were one of the ones who had booked in at the discount rate.
I had a guest show up a day late for a 4 day booking (couldn’t be bothered to let me know) and I didn’t put that in the review. He also destroyed a set of sheet slathering himself in coconut oil (it was disgusting!) and I didn’t put that in my review either. I feel like reluctance to be honest in my reviews is a rookie mistake.
I think knowing that new users of the service will often leave confusing reviews and are less likely to thoroughly read the listing description and know what is a good style of booking for them.
I didn’t put explicitly in my listing that there is no use of the kitchen or any space downstairs. Similarly, I just didn’t really understand at first how important a clear separation of our living space and that of the guests was going to be, so I had a few uncomfortable moments with early guests.
Refining what the ‘guest interactions’ might be with me as host. Essentially, I’m not that into hosting people in my private space, and since the listing is for rooms in homes (even though they are separated). I just want to say hi, give them tips and point them in the direction of town. I don’t want to have dinner or interact with them in my private space. It took me a few weeks to figure that out and to make it explicit in the listing, even though my partner is very clear on this boundary.
Clarity about amenities being really accurate…I think I wanted the listing to sound “attractive” at first. Accurate is attractive lol.
Since there are two listings, and one has a private living room and one doesn’t, telling people to keep the doors closed when they are out - so that they don’t come home to some inexperienced guests eating cheetos in their space. Which happened.
phew this is a long post!