Fist post, thanks for having me. I am a new host with only a couple of stays. My city only allows AirBnB rentals in your primary residence which is my house that I live in and host in. I hosted one group who clearly rummaged through all corners of the house and stole jewelry, alcohol, and multiple bottles of perfume. The AirBnB claim covered the jewelry and alcohol, but did not cover the perfume which was valued at nearly $300 all together.
The claim manager said that it was not covered as it is a “consumable” which is not mentioned in the policy anywhere. When challenged, they simply said they have final say and they don’t need to explain further.
I am wondering if this exposes me to risk in the future if more items are stolen which carry high value and AirBnB simply chooses not to cover it for no reason? And should I have dealt with the police in any way?
Lesson learned from me to put away more things but I won’t be able to empty my house into my locked bedroom… I would appreciate any guidance or advice anyone may have on this matter.