If you are only looking for cleaning advice I would,try oxiclean powder in the wash or even La totally awesome stain remover.
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Yes, I’ve been pre-treating with oxyclean powder slightly dissolved so I can try to grind out the stains. I don’t know what “La totally awesome stain remover” is. I will google it tomorrow. Hopefully Amazon has it! All the nasty stained towels are soaking in various products in the garage. I’m so over this! Haven’t touched the surface of this story. Again, part of the life, and it had to happen some time. Booooo!
@KenH thanks for the brilliant idea! Just ASK them what it was, right? I did just that–very politely, mind you–and got a snarky reply to just charge her for anything via PayPal. According to her, she does not know the ingredients, but all of her laundry comes out perfect, so all should be good. Whatever. I have pictures…I knew I was jinxing myself by even mentioning that all my guests have been lovely.
dont bother cleaning, their ruined, just charge the guest and buy new ones
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I had a similar experience recently. I had lovely tan towels and the guests bleached all of them with, (I’m assuming), acne face wash. I just scrapped the tan ones and went out and bought all new ones. I chalked it up to the downside of running a business. Best of luck getting them clean again! I hope it works out for you!!
Side note - I’m not sure if you have Marshalls or TJ Maxx where you are, but you can get quality discounted towels there, that’s where I go.
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They will probably clean fine. I’ve had all sorts of nonsense on towels and sheets. Soak in Oxyclean. Wash on cold with Oxyclean AND detergent. This may get some of the stains out but maybe not all. Soak in Oxyclean again. On a sunny day, peg stained items on the line so that the sun can bleach them.
You might have to soak them in Oxyclean several times and wash them (on cold) several times. Don’t set the washer going separately, just add the stained items when you’re washing other stuff on cold.
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Rit Dye has become one of my best friend’s in this business. I got tired of replacing so many good towels that then became the family towels and tried Rit Dye and 99% of the time works like a charm plus I can choose my colors. Just make sure you also get the Rit Dye fixative. Some DIY sites say you can also use white vinegar to “fix” the dye but have not tried that yet. I have also rescued sheets this way too. I am now going to try to dye the upholstery on a chair that was given to me - apparently you can do that too.
I also now purchase many white or off color towels and sheets at Home Goods and TJMaxx with a great clearance price and go to work with Rit Dye so they match my color schemes.
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Great idea! After picking finally picking up the dog, I’m finishing up cleaning and starting on floors. I find more of their junk, dirty clothes balled up in closet. I’ll ship the towels along with those, assuming she pays me for shipping first.
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All these towels come to a full load, and that’s just the white/light towels. Beige and blue towels are about 1/3 of a load.
I’m on the second stage of cleaning them. They will be soaking overnight it a very potent mix of oxyclean, with a little dish soap mixed in. Oxyclean and cold water to leach out the stain, dish soap to help break up the oil that is in the tanner product. I think I managed to get most of the black tar like substance off with my pre-wash of spray and wash, Oxyclean paste and liquid dish soap. This was also on several of the “Tanned towels”. One of the washcloths was completely black, so I feel hopeful that at least this will come out.
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Hell no, don’t ship anything. Why should you do any favors for these morons?
Let them send a prepaid box for it. Or just give it a few days and give it to goodwill.
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Not sure I would recommend that.
She ruined the towels, she needs to pay for them. It is really irrelevant that she got the stains out. The towels won’t be the same after getting heavily bleached. They will be weaker.
It will cost a fortune to ship a bunch of towels too.
If they left clothes, too bad.
These are bad guests and poor ye has already wasted enough uncompensated time on these terrible, disrespectful guests.
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This may work for the blue bath towel that has one solid bleach stain covering a large portion of the towel. (Was she cleaning the floors with the Pro-active/Clearasil? I have no experience with these products save what I’ve read here on the forums.
I can maybe get a darker color of blue and dye the whole batch so they match, and hopefully the darker blue will cover the bleached area. My experience with RIT dye has been that it tends to wash out and run into other items that that are in the wash with it. It just didn’t seem to have staying power. This was back in the early 90’s though, maybe the product has improved and now locks in color better? If not I’ll try the vinegar trick!
Agreed. She WILL be paying for these, regardless.
Shipping for me is not a problem, as I ship for my other work and have a shipping center in my basement. Scales, adhesive labels, and paid software for UPS/FedEX/USPS. Tons of boxes to accommodate every sized shipment. Provided I receive full reimbursement at published rates (not my discounted rates) and for my time, prior to shipping, it will not really be a problem for me. Up to her.
I think it would be a nice sarcastic touch to send her these towels that she can supposedly get dye and bleach out of! More power to her!
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I’m not sure. I think this guest is going to leave a bad review no matter what she does. Then none of the so called negotiations will have mattered.
Do agree they need to schedule a prepaid pick up box if they want something shipped back.
Oxyclean works best in really hot water.
I think it will be cleaner and just easier to deal with all the way around if she just charges the idiots for the towels and be done with it. I personally would not be going to any extra expense (including spending my precious time, because Time is money) for these terrible guests. Maybe it’s just me.
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And what did the guest say? That’s disgusting they treated you and your home like this! What was their explanation for bringing and leaving the dog??? So bizarre
Ah no, I’d do it all via Airbnb resolution Centre so she can’t do a charge back and you don’t have to stuff around on PayPal
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Pretty b*tchy response, considering the over the top nice Air message that I contacted her with. I didn’t hit all the topics on my message to her. I will be hitting all issues via this forum soon. “Just bill me via PayPal with whatever you think is my responsibility” yada yada.
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No, I would take it to the resolution center, as is the protocol. PayPal will allow her to ignore your request!
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OK, I figured I’d give just a little time, till I know what cannot be salvaged without BLEACH. Do not really want to bleach egyptian cotton towels. These towels have so far been champs. Even mascara and foundation smears have come right out with regular wash and Oxycclean. I always add this to all laundry loads, personal and guest. Hate to buy the crap towels and just bleach overtime and be done with it, but if this problem persists, that’s what I will go to!
Indeed it does. If what I’m doing, the second step in the second day of cleaning (not pleased about this, with $10 cleaning fee) I will go to hot water/oxy/detergent. Last and final attempt will be hot water and lots of bleach with MORE oxyclean. Im going to charge her for the industrial sized oxy that is almost done.
I know I know, I have to be proactive with Airbnb resolutions. So tired and not in the mood. I know there is a superhost number here that will give me a bit more traction, even if it only entails less hold time.
God, poor Fido, I would have felt like kidnapping him. I mean who forgets their dog 