The Unwanted Booking

1

I have a very cheap room. Today I got a confirmation on IB that demanded 2 hours early admission, minimal contact with other people, total quiet between 10 pm to 8 am, and who cares but there was more.

This should have been an easy cancel because it’s in violation of my rules etc but CM made a real meal out of it. Two hours later I threw in the towel and said full refund AND here is $50 to cancel.

So the guest accepted the payoff, adding how disappointed she was with the whole experience. I added that these terms were offered as a gesture of goodwill.

She asserts that she is a marketing strategist and a relationship specialist. I call it bullet dodged.

Off IB immediately, still feel like carp.

2

Contingent on hof? What is Hof?

3

Sorry but my phone locked. Rant finished now.

4

CS really didn’t want to just let the cancellation happen?! This is ridiculous! Clear violation of house rules… guests don’t get to make demands in someone else’s home!

3 Likes
5

It took a bit of digging but she had 38 prior reviews. CM seemed quite nice and we had a few laughs later but true to form it was likely her doing the pushing. Boy do I know how to pick em. Fear and loathing in Hamilton On

1 Like
6

I think I figured it out. CM would have dropped this in short order. But the guest pushed her into a 2-hour rant. No reasonable CM has that kind of time. So Mr. Occam says the simplest answer is probably the right one.

Now ponder this. If I hadn’t been so careful about booking because of the one star review, there is a chance she would have gotten in. Sometimes our worst event actually saves our bacon.

7

You’ve already had 3 cancellations this year? Because on IB you don’t have to call CS to cancel…unless you already cancelled three times.

Wait…you paid her $50?

May I have a link to your listing please? If you are handing out money I’ll be happy to reserve.

3 Likes
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Actually you are right! I hadn’t used the 3.

9

Sorry. You should have posted here first, not called Airbnb. LOL.

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10

You have to agree to waste my time, send snarky rebuttals, and promise me a one star.

Yup, I did. That’s what it took to stop wasting 2 hours my time on a $100 booking. As far as I am concerned it’s the cost of sanity. Technically she also broke my rules and made her 5 star conditional on things we could not possibly deliver. But it solved the problem.

11

I offer a cheap room too. It seems to be, the more demanding or needy guests are before check in, the more trouble they are when they stay.

3 Likes
12

BINGO. Obviously my price is part of the problem, which, btw, was created by another nitwit. It’s a slippery slope. Which is a shame, because it’s a great little room. But very risky.

Good news? There is a really great guy in there now. Actually a lot of really great people over the years.

1 Like