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The problem is with Airbnb bonus system


#1

I invited my friend Evhenii to Airbnb. And he booked a trip on Airbnb (it cost around $600). I received a message from Airbnb that I will receive $550 if Evhenii takes his first trip. Evheniii took his trip. And now I received the bonus for that -but just $21. It seems to me that Airbnb fooled me.


#2

Sounds like you need to take this up with Airbnb.


#3

I know. I have sent a mail to support. But didn’t receive an answer. I hope they will answer soon.


#4

Mail will get lost. Use social media to contact them, or call Customer Service.


#5

that is a nice idea) thank you for suggestion


#6

I find CS manage to hide behind the email system, prevaricate and give you BS. I either phone or use twitter.


#7

I’ve never seen such a bonus advertised. Here in the US my friend gets $40 travel credit and I get $20 when they complete the trip.


#8

It sounded weird to me too. But i have a letter from Airbnb with 550$ as a bonus (unfortunately i Airbnb forum doesn’t have possibility to upload an image). And it seems to me like it is a mistake. But what about the company reputation?( why they use such an adv?)


#9

They aren’t too concerned. There is a story every day about a party or wrecked Airbnb house and they are still in business. They can safely ignore your request.


#10

they have already answered that need time to solve this problem. So i will wait for answer


#11

Was it a recent message? They seem to change up their incentives quite frequently, presumably based on supply and demand in the area targeted.


#12

The bonus to refer new hosts (not guests) is quite high in my area - currently $360. Perhaps this is the confusion.


#13

Is $399 here at the moment


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