The Airbnb service fee is refundable (up to 3 times per year) if the guest cancels before the trip starts
This fee is the host fee or guest fee that is being refunded?
If there is a complaint from either the host or the guest, notice must be given to Airbnb within 24 hours of check-in
What if there is a complain that started after the 24 hour period?
What happens if a person cancels and ask for a refund and you say no, then they say, i will still come and stay, what to do? not let them in?
Can you explain this a bit further?:
Please note that more often than not, guests will ask you to “change” their reservation instead of cancelling it. In this case, if you accept the change (you’re not obligated to), then you won’t be eligible for the cancellation amount, so please remember the difference!
What are the telephone contact for guests to call ABB and host to call ABB?