Not off topic, but a situation we have run into a couple of times related to this topic: Guests who contact us and state they can no longer keep the reservation and the, at first, casually say “Please cancel our reservation”. When we explain we are not going to do that because it would reflect poorly on our hosting account and ding our superhost status, they then say “Well we don’t know how to do it”. We suggest they call Air BnB. Sometimes they’ll check back in and claim Air BnB told them we should cancel it for them (I know that not to be true) other times they just won’t cancel and then call in a panic day before saying they have tried and can’t make it work. We’ve had 68 guest visits our first eight months and luckily this has happened only four time. But it is anxiety provoking and creates tension.
Any insight and experience with this from other hosts?