I am a fairly new host - December, 2018. I have had (mostly) 5 star guests. I have 22 - 5 star reviews and made super host three months after I opened, for whatever that is worth. I also have stayed in a variety of AirBnbs myself, whether I booked or a friend booked. I always have meticulously followed the rules, but I get that this is NOT a hotel and someone’s home, even if a business.
THANK you to everyone who has posted. I combed this forum before I opened and everyone’s comments/suggestions/experience has helped me tremendously. I will go into each thread that I found helpful and contribute my experience. I didn’t want to comment (of course) until I had some experience.
So, my question comes regarding damage. My house is newly remodeled and the furniture can be tricky - a wall bed that requires setting up, technology stuff, etc. I have a VERY detailed Guest Book that I ask guest to read. I have now included reading the Guest Book in my house rules. The questions I get when people are there are 99% covered in the Guest Book. I send them a link when they book, and there is a hard copy there with there welcome, by name, on the kitchen table. I also leave treats because I love to cook and find it enjoyable - even though that is a mixed bag in this forum. However, the treats are right by the STANDING guest book.
Here is the question: The last three guests have done damage to the house. It is clear that people are not following directions on the cabinet bed, as it is now not closing cleanly. I had one dog owner leave with scratches on the paint on 4 doors. Lots of scratches. One left a huge hole on the table in the entry way as well as a house FULL of dog hair AND scratches on the counter tops. I have not claimed damages on any of those items.
The paint job on the doors was bad and they need to be redone. The table in the entry is Amazon and cheap. It is an old house with the original laminate counter tops that were in perfect condition. But the cabinet bed was fairly expensive.
I just need perspective. Is damage just part of the deal? Should I make a deal of it?
I gave the dog owner a relatively bad review “guest left the house clean but left full doggy bags in a corner in the yard without telling me and there were scratches on the door - a mixed bag.” I thought it could have been MUCH worse. And there is NO way I will not leave an honest review. If we can’t stick together, as hosts, this system really falls apart. But she harangued me via AirBnb messaging for days about that review and denied they left the scratches, but acknowledged the doggy poop bags. This left me leery about reporting damage. However, I am going to start charging per dog/per day as suggested in the forum.
Does everyone here do a detailed picture inventory of the entire house before each guest? Is that the only way that AirBnb will acknowledge a damage claim? When, if ever, have you claimed damages?
By the way. I have instant book on. Each and EVERY single one of these guests gave me a bad feeling. Each asked for some kind of variance from the rules - check-in, check-out, something. I should have canceled their reservations. Not a super big deal as I can chalk this up to the learning curve. I am pretty easy going and sometimes this is to the detriment of this business.
Thank you! I just want to have reasonable expectations about this. Here is a link to my listing. Any feedback would be MUCH appreciated.