In my first review, my guest raved about the place but at the end mentioned that he got bird poop on his car because he parked under a tree. Personally, that seems like something you’d want to mention to the host and not feel it necessary to post in a review.
After that guest, I’ve taken to sending a text message to each departing guest saying something like “If we’ve met or exceeded your expectations, we hope you’ll consider leaving us a complimentary review. If you have any comments or suggestions that you’d like to share with us privately, please feel free to send us a text or email anytime. We’re always looking to find ways to make our guests’ experiences more enjoyable!” So far, that seems to have worked – the next several reviews have been fabulous. Sometimes a guest will put a quibble in that “tell something to the host privately” field, but nothing in the main review.
Anyone else have any techniques for keeping minor silly things out of a review, especially when the guest is overjoyed with their stay and is genuinely writing a great review?