I’ve spent a lot of time thinking of ways to get my guests to leave my 5 star reviews, and taken bits and pieces of advice from many of my fellow hosts. This is, of course, after I’ve done everything I can think of to make people comfortable and happy, cleaned my house until it looks like a model home and edited my listing to be accurate and forthcoming in terms of location.
I have a Welcome Guide in a 3 ring binder that has info about the house, as well as places to eat, things to do and so on. I am thinking about putting the text that appears below in italics at the beginning, and I am open to thoughts, comments and feedback.
Thank you for choosing our place for your visit to our town. We are so pleased to be your hosts! We want your stay to be as enjoyable as possible and we strive for a 5 Star Experience for all our Guests. To that end, please don’t hesitate to let us know if you need anything, or if there is something we can do to make your stay more comfortable. You can send us a message through Airbnb at any time. We can be reached by text/phone at XXX-XXX-XXXX.
Throughout your stay, if there is anything that might cause you to rate our hospitality or our property at less than 5 Stars, we hope you’ll let us know. If we can fix it, we will! If not, we thank you for bringing it to our attention so we can address it in the future if possible.