My humble little room is well booked with problemless guests. I haven’t called Airbnb for assistance in many months. Yesterday I made 3 calls to the dedicated help line and was on hold 8 minutes, 17 min then disconnected, and then another 15 minute call ending in frustration. I also called on Jan 2 and had a 10 min wait time. At least that call they could help me with my issue.
So… while this used to be a SH benefit I don’t know if it still is. I can tweet for help but once everyone learns they can tweet for help it will be no better. In both cases I was lucky that it wasn’t a serious problem like damages or getting someone out of my rental.
With each guest I was already devising workarounds in my mind that cut Airbnb out. My mantra going forward: I can only control what I do, not what the guest or Airbnb does.