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Superhost bonus wasted


#1

I booked an Airbnb with my superhost bonus but had to cancel the booking due to an emergency. Has anyone tried to get it reinstated and succeeded?


#2

Yes! Rang the super host line, explaining and it was reissued


#3

I had to do the same thing last year and lost mine. You have one year to redeem it. I had booked using it beyond the one year, which is allowed. But when I had to cancel, it was past the one year so I lost it.

Speaking of Superhost bonuses, I got an email yesterday that my Superhost rewards have arrived! Yea! Besides the $100 voucher, I get;

  • up to 30% off a Nest thermostat - I don’t want one. I actually got one for free from our electric company and sold it.
  • Earn 20% more on a host referral- meaningless to me
  • discount on “Experiences” that still says “coming soon”
    I am so excited! NOT!

#4

Thanks! What is the number for the Superhost line please?


#5

Where are you based?


#6

You get emailed it @bengaltiger when they notify you of your status. Normally same customer services number for your country, they just recognise from your number that you are a superhost.


#7

My property is in Italy but my account is in the US. Do I call Italy or US?


#8

US - no international call charges and you would have the ph number in the email telling you that you gained super host


#9

Thank you for your help everyone! I contacted them on Twitter and they sent me a replacement code right away with a full one year validity!


#10

Lol. Don’t forget the URL one. I want to keep my URL, as my low number shows I signed up with Air when they first started.


#11

That too says coming soon;
“Custom URL
Build your brand with a custom URL to make your listing easier to find and share.
COMING SOON”


#12

Unless you are Brian “Host Numero Uno” Chesky is that of any value?


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