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Just wanted to report that the new review policies are working now.
I had a guest who cancelled her trip because of snow in her area. I said no refund as I’m not a travel insurance company. She sent multiple angry messages and raised multiple support tickets. Airbnb did not give her a refund.
I told Airbnb support about it and they removed her to review.
I think it is in Airbnb’s best interest to get such to reviews removed. I’m glad they finally realized it.
Glad it worked for you many reports on Airbnb community of hosts being unable to get revenge reviews removed
Yes, glad it worked for you, but anecdotal stories do not mean the policy is working as intended across the board. As with most Airbnb issues, depends on what CS rep you’re dealing with and your approach.
Yes. But they may be improving. It wouldn’t hurt to try and get some reviews removed.
Luckily I have no reviews I would want to remove.
The guest never stayed at your place so the removal was a non issue.