I am hosting a Chinese family that booked on IB, they arrived last night and it’s been … Interesting.
The lady’s English isn’t great, plus she doesn’t seem to have the AirBnB app on her phone. Somehow she managed to book, and then couldn’t find my address and I had to message it to her.
While I was showing her around she seemed puzzled about the layout, specifically the lack of dining space. This despite the pictures on my listing clearly describing how the set up works.
Then shortly after checking in she told me the caravan was cold. I panicked, thinking the heater had died - but no, a window was open and her son had the door swinging. It’s fully insulated and double glazed, but such a small space, it loses heat very quickly! Told her to keep the door shut…
Now they’ve come home and messaged me that there was no hot water. Turns out they had turned the hot water cylinder off - despite my telling them to leave it on all the time.
I’ve added a code word into the end of my extended description, to see which guests in future are actually reading the listing. Apart from turning off IB, or hitting them over the head telling them to READ THE DAMN LISTING, any ideas to help prevent all these issues with future guests? LOL