It really doesn’t matter to me too much, since I have IB turned on with only the verification requirement set, so anyone can book. I do like to read about ratings my guests have received from other hosts after they book with me though. I can only see comments left by hosts, not not the star ratings or breakdown of the rating, including the thumbs up or down. How do I find this? I can’t seem to figure it out. Thanks for the help!
Under profile then progress.
This (I think?) just shows me the breakdown on what guests have rated ME. I’m looking for guests’ ratings that they have received from other hosts. When I click on my future guests profiles, it shows me the hosts comments they have received, but no star rating or any star details at all.
I have noticed this too. I have the Chrome extension installed so was hoping to see it. I had a guest recently who gave is 4* on check in and Overall because we didn’t explicitly state she must walk to the front door and ring the bell.
She left nice comments and that’s what future hosts would see, but as we all know, how she rated with stars is more important. It seemed to me she knew how to game the system with the comments.
Incidentally, she also wanted a 5-hour early check in too. We couldn’t do 5 since we had a guest the previous night but we did allow her 2 hours at no extra charge. I think @konacoconutz is right - those that ask for extras are the hardest to please.
Sorry I don’t think you can see the breakdown from other hosts.
I have the Chrome extension so when looking at a guest’s reviews I see the ones they’ve written too. You can get some information from the message thread if you’re using a laptop rather than the app. As Follows:
EDIT:
Read with caution this is long and repetitive, on my part, LOL
I’m confused. So where do other hosts see comments a guest left you? Is this somewhere in the Chrome extension? So there are comments somewhere outside the review comments that guests leave? Sorry, my brain is not wrapping around this. I’ll look into the chrome extension, I have Chrome, but primarily use Safari.
I’m specifically looking for the star rating, break down, and thumbs up or down that other HOSTS have given to GUESTS when the host reviews them. I thought that was the point to accepting a guest or declining, if their star ratings were bad or they had a general “thumbs down” rating.
What is the point in rating our guests when other hosts can’t see what stars were given and what for? Host comments are good, but would like to see the whole review. Also, why do we rate them with the thumbs up or down when no one can see it? Maybe the guest can see it in their profile, I’m not sure about that either.
I thought I was reading in a thread about folks on this forum being able to see thumbs up or down at least.
EDIT:
So you are able to see their overall star rating and thumbs up or down, but not the communication, etc. star break down…And this is with the Chrome extension only. I think I understand it now.
I’m certain that this is the truth. Bend over backwards and…they still want more, sigh.
My point is that it would be helpful for future hosts to also see how the guest rated their experience at their previous stays. For example, when future hosts see this guest’s profile, they could see the comments she made as well as the stars she gave past hosts. I suspect she dinged past hosts same as me for petty grievances. Those are the kind of guests I’d rather avoid.
Oh, thanks I get it now. Yes, this would be helpful to know, albeit after they IB. At least I can try to anticipate their potentially PIA needs ahead of time. Probably no pleasing these types but I could try!
I installed the Chrome extension some time ago and it seems to have disappeared and I have no idea how to use it. Any tips (5 year old level)?
I’ve just installed it myself, and have found out so far…
Go to your inbox, click a conversation with someone who is due at yours soon. If you click their photo, it should come up with a profile page. If they have left reviews, they will start to pop up under the reviews that have been left about them. The new popup bits will have the red airReview icon next to the revealed reviews.
However, a lot of my future guest have never left reviews, so there wasn’t always a lot to see - maybe that’s why it looks like it’s ‘disappeared’
On my screen I can see the extension is live, top right corner, and you can see it in action amongst the reviews