So this is what the guests wrote:
We enjoyed our stay. The cabin was average, wouldn’t really say luxury. It was generally clean. It easily accommodated three 7 year old’s and 4 adults. The host was very responsive. Super simple check-in/check out. The back deck was our favorite spot, the view was very pretty and we enjoyed the fireplace. Beds were clean and comfy. The neighborhood is very nice and quiet. The location was great, we were within 20 to 30 minutes of so many activities/restaurants. There were tubing sticks provided which was so great because the tubing was super fun.
Should I say anything to this? I’m a little pissed off because we ARE a luxury cabin compare to your average cabin in the woods. How can we be “average” with hot tub, sauna, indoor AND outdoor wood burning fireplaces, HUGE master bedroom (big enough to do cartwheels in), HUGE master bathroom, chef’s kitchen, and large screen porch?
Oh and we are not trying to compare ourselves to the Ritz Carlton, and don’t charge the same kind of prices either.
I was in the cabin right before her checkout, so I know the cabin was in great shape. My boss had just hosted a client event there so it was practically showcase ready.
And I had so much communication with this guest before and during her stay, so I’m surprised she would say this about the cabin…
Please help… Thank you all so much.