Security Deposit issues- 34 guests instead of 16 booked

[Allison_H]

This seems to be a recent thing with Airbnb. It’s ridiculous to think someone can just not answer their phone as a way of getting out of a claim on their deposit.

Remind the CS agents that the guest ALREADY AGREED to the deposit amount at booking. I wrote an extensive reply with links to TOS which back this up. Their TOS support them charging against deposit, unilaterally, if the guest doesn’t reply to the resolution center claim within the specified time.

Please let us know how it goes.

Guests has visitors (against house rules)

What’s the point of a deposit if they won’t unilaterally make the decision to charge against it? I’m pissed on your behalf! This is when I knock the CS agent over the head with their own TOS. I did some legwork on your behalf. Go get 'em… In the TOS: 8.1.1 Subject to meeting any requirements (such as completing any verification processes) set by Airbnb and/or the Host, you can book a Listing available on the Airbnb Platform by following the respective booking process. All applicable fees, i…