Continuing the discussion from Greetings!:
Hi, I am new to posting messages on forums, so may not be doing it correctly.
I have been a host of letting my own home which is an apt in central london for 3 years.
I have recently had a very nasty couple of guests who trashed my flat and helped themselves to all kinds of my things.
I was away in Morocco at the time with very limited access to the internet, but I have a lovely local co-host who told me immediately about the situation. I sent pictures and claimed my security deposit back straightaway and later also attached an invoice for the extra cleaning and laundry bill involved.
Between my co host and I we have telephoned AirBnb 8 times. I have sent loads of emails and messages, none of which have been confirmed. It is 3 weeks tomorrow and I have complied with all the rules and cannot speak to anyone who can help. I feel so bad that AirBnB will not take any responsibility here and will not communicate directly. What can I do?