This forum is dedicated to connecting hosts with other hosts. Sign up to get the latest updates and news just for AirBnb hosts! Note that we are not affiliated with Airbnb - we are just passionate hosts!
Is holding a big meeting today regarding the financial status of the company and announcing more layoffs. Everyone is best advised to handle issues yourself and don’t dial the phone to call Airbnb for every little thing.
Until it’s a public company I don’t expect to really know anything much about their operations. I’m actually being snarky and suggesting that every Superhost who hasn’t been invited to apply for a grant call and ask why not.
I hope they start with the most incompetent CS reps. The ones whose skills don’t exceed sending cut-and-paste responses having nothing to do with your question and then immediately closing the conversation.
But I don’t imagine their downsizing criteria are any more transparent than anything else they do.
The one thing they have been completely clear and transparent about is “don’t call us about the SuperHost fund, you will get an email to apply if you qualify”. I can’t help but wonder if it’s one way to be crossed off the list
It’s a distraction technique and it seems to be working.
“Airbnb, the home-sharing start-up, laid off around a quarter of its staff, or 1,900 people, on Tuesday as it reels from the global pandemic…(…)…Before the layoffs, Airbnb, which is based in San Francisco, had 7,500 employees.”
Apparently the $1 million said to have been contributed by staff was, like all things Airbnb, not exactly what it sounded like. It was actually donated in the form of travel credits the employees had that they wouldn’t have been able to use up anyway due to the pandemic. So Airbnb took the value of their travel credits and presented it to the public as a $1 million donation.
I never call them for that reason- I have always messaged them instead. My experience with that has been not too bad- I usually get a response fairly quickly, then have to go back and forth with them until they actually understand the issue, but eventually it gets resolved, although it might take a few days. But I can attend to it when I have time, and I find it easier to choose my words so they are well-received when writing, as opposed to talking on the phone. And I don’t have to sit there waiting for someone to answer my call, or be told they have to check with a supervisor and will call me back, because I know that’s as rare as hen’s teeth.
Absolutely. And they are the first point of contact, and inevitably get blamed- directly or indirectly- for whatever everyone is annoyed about. A good reminder to not “shoot the messenger” as it were, since they are usually just following Airbnb protocol