You were so much help with the guest who left a filthy mess and tons of stuff that my first thought today when my current guest contacted me to say that they were cutting their stay short was to bring the problem here.
So this guest originally reserved the place for 61 nights in September. Then on December 12th I received a message from her asking if they could change their reservation to start Jan 15th instead of January 4th due to cataract surgery she needed the first week of January - I accommodated the change and it became a long term reservation for 52 nights from Jan 15th thru March 8th.
Today I’m contacted and she’s telling me they are leaving on Jan 30th due to business they have to take care of (38 days before their reservation termination date). Interestingly enough I went back an relooked at her reviews (which I’d looked at before), and I found a new one from January 2021- so it would have had to be for the 2 week time frame she asked me to cancel out of due to cataract surgery…
She said today they realize they wouldn’t get back the month’s charge (or any part of it) for what amounts to a 2 week stay.
I’ve contacted AirBnb to see what they say about the cancellation, but as far as I can tell - without 28 days notice they are on the hook for the next 30 days.
After seeing she stayed with another Host in the time frame she cancelled out on me for the first 2 weeks of January, I’m inclined to think they may have found somewhere else they want to go and this is the way it’s being presented. When she made the reservation it was for 4 people - but there have only been 2 there since the 15th (no extra charge of course for an additional couple). So either the other couple can’t make it, they found something else and want to change plans…hard to tell. BUT, I am not feeling real sympathetic when I could have had the place rented over and over because it’s winter, and my place is in Florida and I’ve had plenty of inquiries about the months of Jan - March since she reserved in September.
I believe according to the cancellation policies I’m entitled to keep the 30 days she’s backing out of without advance notice - and I feel inclined to do that - although I would expect I wouldn’t get much of a review from them…and will have to figure out how to review them…
Any advice about how flexible I should consider being when it appears I was manipulated from the beginning after they found something else they wanted to do the 1st 2 weeks of January, would be greatly appreciated.