I know this is a bit of old thread, but rather than start another one, perhaps someone might see this have an idea.
We got a 2-night booking (Fri & Sat) on the day of check-in (Fri). All cancellation policies are pretty much forfeited at that point. The guest gave us their ETA and show up as planned (approx. 6:30 pm). However, they failed to mention they had a large truck and large trailer in tow. Our parking is as described: 2 driveways with tandem parking for 2 cars, and street parking - there were already 2 cars on the property (my partner’s and another guest’s). The guests requested a refund upon arrival which was granted (except a $3.03 charge because it didn’t give an option to issue a full refund).
So we’re prompted to leave reviews. Should I bother? We didn’t get another booking and lost potential revenue. The guest failed to mention his driving situation, and I don’t think hosts should be responsible for providing parking for large trucks and trailers and acquiesce to full refund for lack of communication. Thoughts?