Yesterday I filed for reimbursement for the first time in the Resolution Center. A guest and his gf stayed one night and when they left, they took one of the pillowcases to my matching set and an older towel I leave for pool use. When I messaged him about the missing items, he admitted taking them because the gf was sick during the night and too embarrassed to leave them behind.
So far he hasn’t responded to my claim for $18 which is half the cost for the set of two pillowcases (they’re only sold by the set) and I didn’t charge for the towel.
Before stealing my linens they were 5* guests. Of course I’m not doing the review until the case is resolved, but wondering if he refuses to pay how to do the review. Am I not allowed to mention the theft at all? Or can I mention it if he refuses to pay?
I know it’s only $18, but I did have to eat the other $18 for the second pillowcase I didn’t need. And $18 out of my $59 nightly rate is a chunk of the profit margin. And I’m just ticked they thought it acceptable to steal my stuff.