First off, this is for my house so is a shared bedroom. Nick instant booked. It was $42/night for 3 nights (normally $35 but was a day before booking so I had raised the price), $20 cleaning fee, and $15/night house trained pet fee. He had not read the House Rules until I asked for his vet records and pet fees to be paid prior to arrival. I have had 23 5 star reviews, 4 4 star reviews and now this 2 star review (which included 2 stars for cleanliness and value, 3 stars for location! Never less tan 4 stars anywhere on true reviews that stayed (have had ones on false reviews for people that didn’t even stay but they were removed). I don’t really care too much about reviews at my separate house but in my own home I find this very disheartening! I guess I shouldn’t have told him I left him a great review and asked him to do the same…lesson learned for sure!
Thanx in advance for any feedback and review assistance. I am surprised how affected by this I feel. Especially since I wrote this review:
“Nick was a pleasure to Host and I recommend him and his dog, Stennis, to other Hosts. I welcome them back anytime.”
"My first Air BnB experience that wasn’t great. I was waiting to move into my apartment and had to find some place last minute while at work, I wish I had stayed at a hotel instead. Although Kelly had mentioned she had a headache and wasn’t feeling great one of the days, I think it’s fair to give an honest assessment for my time I spent there.
The host wasn’t welcoming, and besides the room being nice and clean, the place was a wreck of boxes and everything being basically inaccessible. When she wasn’t there, her dogs, although caged, barked constantly and having a dog with me in the bedroom, it made him uneasy.
There was a weird, uncomfortable vibe about basically everything. Even before arriving she asked about thirty questions and made me take a picture of all my dogs medical history. A load of laundry would cost five dollars, and you’d have to check with her (and probably fill out paperwork) to borrow as much as a spoon. I have a feeling like she’s even going to tack on additional charges after my leaving.
She also reacted completely irrationally when I got back from a long drive and let my dog out in the backyard (where he was supposed to go) and screamed at me because she let her dog out while my dog outside like that was my fault. I considered leaving that night because it upset me so much, but I took off at 5am the next morning.
I understand she did have a headache, but overall I would not recommend this as a place to stay for anyone, especially those traveling with a pet on the off-chance she’s not feeling well again it would not be worth it at all"
He says I wasnt welcoming but he gave me 5 stars for check-in and thanked me a few times during the stay (until the last night when he no longer spoke to me after the dog incident).
My listing indicates that the private Guest space is ready and waiting for their arrival but the rest of the house is full of moving boxes and the like. He did at least give me a 5 for accuracy. Actually it is only the dining room as far as what is visible to Guests, the rest is behind closed doors so everything he would have been allowed access to was accessible.
He never once told me that my dogs were barking the one afternoon he was there only about an hour after I left (proof with cameras and smart lock log).
He never indicated any weird vibe until the dog incident when he just didn’t speak to me any more before checking out the next morning as planned.
In his opening message his last line was “Please ask any questions if you’d like to:)” I only asked him 1. to send me his dog’s vet records (this is in the House Rules); 2. What he expected his schedule to be - I did have to ask for his expected schedule for the second half of his stay because he only told me about the first half when he responded; 3. What can you tell me about Stannis? Is he house trained? Crate trained? Noisy? Get along with other dogs?" and 4. “Also, how would you prefer to pay the pet fees?”
I had forgotten until now reading back in the messages that I had told him (as I do all my Guests) to give me 30-60 minutes notice of his arrival. He gave me 10 minutes so I had told him he would need to wait about 20 minutes at the house. As it turns out he pulled in right in front of me and blocked me from putting my car in the garage (he didn’t follow the parking directions).
My House Guide indicates laundry is $2/load for washer and $3/load for dryer but that I will do it for FREE if I can include it with mine to make a full load. he never once indicated he wanted to do any laundry, paid or free.
He wouldn’t have had to check with me (or fill out paperwork) to borrow a spoon. In fact I had provided a spoon, a bowl, a mug and napkins along with his breakfast and k cups as well as dish detergent if he wanted to reuse. Ironically he never ate any of the breakfast or used any of the k cups.
I have a feeling he has read reviews from my whole house listing where people have been charged for leaving their pet poop in the yard. I have a fee for that in my whole house listing but not where I live. I should in the future though as he never picked up the poop his dog left in my yard.
I had told him during the day he could put his dog out in the back yard because I was going to be gone that afternoon. When he got home at 9 pm he put his dog out without checking with me to be sure I did not put my dogs out. Since we both couldn’t be home during daylight we did not get to do a doggy Meet & Greet so if my dogs ran into a strange dog in their backyard they could have been very protective. Luckily, he told me as soon as he walked in the front door without his dog…at which time I yelled NO!!! and ran out to the back yard to get my dog to prevent any issues. OI also had no idea if his dog would be aggressive to a strange dog coming up to him in the dark. I then explained to Nick that since it is my house I let my dogs in and out all the time and that he cannot just do that without being sure that I was able to keep my dogs in. I also said that nothing happened so no harm no fowl, just next time ask first.
If he was so upset that he might leave I wish he had told me, even if he didn’t leave.
He states he left at 5am the next morning. He actually left at 5:30 but that was his original plan anyways. I feel like contacting Airbnb and providing the smart lock log to show his false statement to see if that alone would be enough to get them to remove the review.
The day that I had a headache I had not interacted with him except to tell him and respond “No thank you” when he asked if I wanted him to bring in the packages that had been delivered during the day.
I immediately messaged him after receiving the review that I was shocked and asked him if he might call me to discuss but of course I will get no response.