I recently tried to rebut a couple of things a guest said in a review. AirBnB won’t publish my rebuttal. Does anybody have any idea why, or how the system works?
This is really confusing because normally when I reply to a review, it’s published instantly, so quickly I can’t believe anybody at Air would have actually read it. I imagine Air has bots that check for bad language and maybe certain sensitive words, and that when that happens, replies might get flagged for human attention or just canned automatically.
But in this case, the only thing that a bot could see that might draw attention is that my replies are normally two or three sentences, and this one was more like seven or eight (I had to explain why the points the guest made were misleading.)
I don’t really care if we get a bad review (this is the only one we’ve ever had in over a year - most are glowing), but if I can’t correct for factual errors, that’s really irritating and unfair.
So again - is it possible Air has live staff reading these things and that a bot might flag some for review?