I am always impressed by some of the hosts here that always come up with very succinct, factual, and to the point reviews. I am hoping you will help me with a review of a previous guest.
I am currently in the waiting for the last minute to avoid a retaliatory review phase. Working on the review so I have it ready.
Ill put my review as I have it so far first to keep it short for those that don’t want to read the entire story. Ill put the detailed explanation after.
Review: I cannot recommend these guests to other hosts and will not host them in the future. They showed a disregard for all house rules. They repeatedly violated the “no guests without prior approval rule” even after contacting them and explaining it to them. After they checked out, I discovered they had Smoked in my Non-Smoking home and tried to cover it up with scented candles and incense leaving behind an awful odor. They also left piles of trash in every room including dirty diapers, half eaten food scattered around the kitchen and living room, food crumbs in the bed, and stained sheets and blankets. The cleanup took 2.5 times longer than normal due to the sheer volume of trash and smell.
1’s across the board.
Long story: Yes, I learned a lesson on this one. The issues on day 1 should have been an indication of their disregard for rules and lack of respect for other peoples property. I should have cancelled the reservation on day 1 and asked/told them to leave. But, I have never had to do that before and I was nervous about the actual process to do it and the possible confrontation.
Check-in day, they booked for 3 adults and 1 infant. I noticed when they arrived there were what I would consider 4 guests + infant. But, the 4th person was a child, and I obviously cant tell if they were under 12 or not and I’ve been told Air doesn’t always count kids under 12. My space allows up to 5 without extra charge, so, I didn’t say anything.
2 hours after check-in, 2 additional vehicles showed up with 8-10 additional people (hard to get an accurate account with kids running around everywhere). I messaged that I noticed they had additional guests and that only registered guests were allowed on the property. They responded that they were family and that they were only visiting and wouldn’t be staying. I messaged back that guests are not allowed without prior approval. They replied that they were “new to AirBnB” and were not aware of the rules. I told them that because they were family, they could stay as long as they left before 10pm, but, any additional visitors needed to be pre-approved.
The visitors didn’t leave until Midnight.
Second Day: 2 additional car loads of visitors show up. No request to allow the additional visitors despite my messages the day before telling them it was required. Again, it looked like “family” and for the most part they were being quiet and not causing any disturbance. So, it was easier to avoid any further conflict. (yes, big mistake on my part).
Checkout: They left 15 minutes after checkout time. Not worth mentioning in the review. But, what I walked into when I went into the property made my stomach churn. I don’t think I can adequately describe how dirty and disgusting these people left the property. It literally took 1 person 2 full hours just to bag up and dispose of all the garbage they left behind. This included Dirty diapers left everywhere. Half eaten food in the kitchen and living room. Food crumbs in every bed which stained everything!!! My residential trash container is so large, if its just me and my wife, we generally only need to dump it once a month. The trash they left behind completely filled it. And, the smell from the cigarette smoke mixed with the scented candles and incense they burned to try to cover it up made me sick to my stomach.
We allow back to back bookings as it usually only takes 2 hours to turn it over (spare sets of everything so I can do wash later). We finished mopping 6 hours later, only 5 minutes before the next guest showed up. And, despite running the air cleaners, the next guests noticed the cigarette smell. Luckily they said it wasn’t an issue for them, they only mentioned it to ensure I knew it wasn’t them that were smoking in the property (luckily these guests were so nice, I offered to let them direct book if they are in town again and I will give them a sizeable discount).
Lesson learned, first sign of disrespect, I need to be on better alert. I should have cancelled the reservation day 1. If not then, definitely when the 2nd group showed up on day 2 without asking even after they were warned. I am now working on making myself completely comfortable with how the reservation cancellation process works so i will feel comfortable following it the next time this happens. (Ill probably make another post on that at some point).
Thanks for any assistance on the review wording.