I checked postings for this topic and didn’t find any. I feel like this has been discussed before.
Situation: Guest booked reservation for 3. HOA limits cars to 2, disclosed in listing. Guest wants me to arrange her group to have three which is not possible. Ended up OK. Guest communication reasonable.
Younger sister was first to arrive. Long story, short version calls me about gate & condo access, has written check in information but wants me to tell her what to do, then insults me, insults property, when I push back she hangs up the phone on me.
Airbnb asks us to review the group. Do I mention guest ok to work with, her sister failed to use self-check in instructions and was rude in her communication?