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Review for a non reviewer


#1

I am getting tired of guest who do not review, I have decided not to post reviews first anymore. The current guest who checked out has not responded to my two emails asking her to please review me, explaining how it is important to my business to get positive reviews. The group left the place clean and even left a little thank you note.

Am I being petty thinking they should leave a review? I do not think so because reviews are the way we know about guest and host.

This is what am planning for a day 14 last minute review if she does not bother to review me:

XX left the place clean and tidy, I barely knew they were there. I am disappointed that once checked out xx did not respond to my two emails and Airbnb’s prompts asking her to please leave a review and ended up not leaving a review. Reviews are the backbone of this platform and very important for both guest and host to vet each other. I would not host XX in the future do to the fact that she could not be bothered to leave a review.

RR


#2

Oh please don’t leave this review. Yes it does makes you sound really petty. I wouldn’t stay with you if I saw this.

You are meant to be leaving a review of her stay, not the fact you have got the hump because she didn’t leave a review via the Airbnb platform.

You have written one sentence about her stay and a four sentence moan about her not leaving you a review :frowning:


#3

I don’t know if petty is the word but please don’t beg and whine for reviews. What if this guest was in the hospital and you posted that review? And even if he or she is just ignoring you, I would not say this

I wouldn’t want to stay with a host that said something like this. I paid for my stay. I don’t owe you anything.


#4

Ugh, I see your points and likely will not leave the review, although it felt good writing it!

RR


#5

How would potential guest see this review? Its on the guest profile not mine right?

Hmm

RR


#6

When I was a new host I used to solicit reviews after a few days. It usually backfires. Don’t solicit reviews. They will either leave them or they won’t, but if you bug them about it, you’re going to leave a bad taste in their mouth and they may retaliate.


#7

Yes. And in all honesty, the number of guests who are going to bother to hunt down the reviews hosts left for guests is minuscule. But I look at things like that. To find it I look at the listing I’m interested in and then click on a recent guest name. Then I read their recent reviews. Sometimes by doing this I find a host/place I’d like to stay and I bookmark it. Sometimes I find a host that leaves me, metaphorically speaking, agape in dismay. “I would not host so and so because they didn’t leave me a review” sounds like someone who is still mad that their friend didn’t have them in their top 8 friends on MySpace.

Vent here, not on the public parts of Airbnb

As for people not reviewing…always keep in mind that humans are naturally egocentric. They had their stay and now they are busy. Or they are anti-review. It’s not personal 99% of the time.

I almost always review guests as soon as I get the notice. The guest rarely reviews me first. In the case of new guests with no review I hope they will review right away so they can start building their record on Air. They may even find it useful for staying with someone down the road who requires a prior review. Many of my guests seem to be spurred by my review. They were reminded or they they were curious.

Doing something only expecting something in return is well established by philosophers across the milennia to be a losing proposition.


#8

There are lots of guests who simply don’t/won’t review, and there is little point in calling them out, other than for this to backfire on your own reputation. There are others who don’t understand the review system and how it can affect our business, and some hosts try to “educate” them on the system but in my view, this is tacky. Best just to swallow it and move on.


#9

OK…def. don’t post that review…lol. But I’m sure it was good to get out. I would just stick with your plan of not reviewing guests until they review you. Because it’s going to continue to piss you off, that you took the time to build up their profile, but they couldn’t be bothered with reviewing you.

The majority of my guests on ALL platforms simply do not review my listing. I don’t ask…although I used to in the beginning. But I haven’t done that in years. I have had a couple of guests tell me that they really didn’t want to leave a review because they don’t want anyone knowing about their secret. One guest even just came right out to thank me, and said she wouldn’t be leaving a review because of wanting to come back…she wasn’t even kidding… :joy:


#10

Early on, this was my after stay message to my guests
Thank you for staying at … you were great guests and took excellent care of the house - 5 stars for you!

Usually worked


#11

I like that, 5 stars for you. Just as soon as I see you left me a review:)

RR


#12

Airbnb isn’t going to work properly if hosts don’t leave reviews for guests. Honest ones. This isn’t a case of being mean about guests who are less than perfect. (Most guests are less than perfect, right?)

Other hosts need to know about guests. Reviews are the only way we can do this. You just had an appalling guest? Then review them! I want to know in case they want to stay with me.

Reviews should be factual and honest as that’s the only way hosts can decide if they want to host that guest. If I see that a guest has a review that says ’ xxx did not take the garbage out, left a bloodstain on a sheet and arrived half an hour after check in time’ then I think ‘so what?’ I’d be okay with that guest.

If I see a review that says ‘guest disrespected our quiet hours and was noisy at midnight’ then there’s no way I’d want to host them. That might not bother other hosts. We all have different criteria and standards.

But we all have a right to know, surely?

Very true. I remember years ago when a guest didn’t leave me a review. It was the first time. But when they left, the male of the couple told me that they’d received notification the night before that his mother had died. So this poor couple had returned home to deal with relatives and grief and funeral arrangements and wills and all sorts of crap and so there’s no way I was going to pester for a review.

Most guests, when they leave, are returning to their day-to-day lives. They have more important things to do than write you a review.


#13

I have to admit I don’t review anyone anymore before they review me. Mind you, I still review them before the time is up. I just prefer to wait for the last moment, unless they review me first. Why?

Because I learned I can get slammed for very innocent things from seemingly nice guests. I do not count on my 5 stars from anyone anymore. Reviews are mostly fine, but stars are really unpredictable. All of my worst stars ratings came from people who were decent guests and who didn’t give away the slightest hint that something was not ok. I have plenty of reviews and honestly, do not need them so much anymore. So I would rather that now and then someone forgets to write a review for me, than writing a mediocre one, punching stars randomly, just in order to write something. Because I or Airbnb prompted them to do so.

The saddest thing is that reviews are usually my biggest frustration in this job. I really don’t mind much cleaning after guests, even if it requires an extra scrub, I don’t mind occassional tardiness, I don’t mind most of the things when the guests are there. The only thing that bothers me are things that can disturb other guests and neighbours. I’m paid for this job and I know it has some costs attached to it.

But I just can’t seem to get over people being incredibly petty, poorly informed and unrealistic in their reviews/grading. No matter how long I do this, it always bothers me. And that’s why I don’t mind people not leaving me review at all. I’ll leave them mine anyways.


#14

What a well reasoned post. @jaquo.


#15

Thank you @Helsi . That means a lot.


#16

As @jaquo noted, reviews are for future hosts. If a host is worried a potential guest doesn’t leave reviews, they can use the AirReview plugin on Chrome or just look at the listing of their last stay.

I think a non-reviewer wouldn’t bother most hosts. If we don’t get a good review, no review is better than a bad one.


#17

Agreed 2020202020

RR


#18

I had an IB for the beginning of July two days ago, with the simple piece of information “looking forward to staying.” Given I’ve had a couple of guests recently who either cancelled last minute because of suddenly noticing the cats, or who complained that we’re not an entire listing after staying, I messaged back with these details, asking if they were content to go ahead and if not, to please cancel as we’d not be good fit for them etc; I’m still waiting for a response. I looked her up on the chrome extension and noticed she never leaves a review for any host.

Am I daft to have a red flag niggle at the back of my mind?


#19

I have three or four questions that are part of my IB requirement. However because Airbnb don’t make it mandatory for guests to complete this section. Most don’t.

I then have to chase them up for the information and remind them it is a condition of them booking with me that they provide answers. Not doing so could lead to cancellation.

This normally works.

On a couple of occasions, I have had to ask Airbnb to contact guests who don’t respond.

Sorry a long winded way of answering you but I would say not an immediate red flag it depends what else you know about the guest. Do they have reviews? Do they have a completed profile? I would contact the guest again and ask for a little more information about them and why they chose your place.

Personally I have always had strict cancellation so if I get a last minute cancellation I still get paid. It might be worth looking at this. Having said that, I have never had a last minute cancellation :).


#20

I recently had a cancellation for the reason of my cat whose photo is deliberately given priority position on my listing. They said the teacher of the workshop they were coming for was allergic to cats. I have had 4 previous guests for the same local workshop with no problems. Are cat allergies really so sensitive that just having breakfast in a kitchen with a cat in, then going to meet someone would be enough to set it off!? (I vacuum and wipe every day of course) I have strict cancellation so even though the event is weeks away they lost over £50. Airbnb offer you the option to refund that, but I don’t think it’s a good reason for cancellation?


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