So I have been conversing with the guest during her 2 day stay. All good. I accidentally provided her with linen (as she wanted it originally, but couldn’t amend the notation on the other website I use for the management of my bookings) which she got for no charge. When she vacated she raved about how great the stay was, quote “loved it, loved it” and “Love the place so much” and “It was a lovely stay”.
Was expecting a great review
Just got review in. It says “A nice place to stay , walking distance to beach”. What the …??? very confused and sad.