While I’ve not had a negative review, I recently had a guest who left disparaging and false comments in response to the negative review I had left for her.
I wrote about this experience in a different topic (unauthorized guests / photo shoot)
I chose to leave a review of this guest because she had (3) 5-star reviews and I wanted to alert other hosts. She never left a review (of me) so after the 14 day period expired I saw the commentary she had left after seeing my review (of her)
Her strategy was, when you can’t dispute the facts, you call the host a “Racist”. Since our minimal communication was documented on the message app, my interactions with her were minimal (and documented with AirBNB CS), and there was the significant messaging with ABNB CS during the photo shoot, they quickly concluded that she was out of line, and immediately removed her post review.
The confusion I have is that despite my ratings of her:
- 1 for communication
- 3 for cleanliness
- 1 for abiding by house rules
- would not host again
Her rating (total of 4 reviews ) only moved from 5 to 4.5. That seems oddly skewed and different than the way I’ve read hosts are rated.