I have just received a request for a refund for a guest who wants to cancel their trip on Tuesday 29th September. This request falls outside my cancellation policy.
I have responded saying that I cannot make a full refund but that if I re-let the property I will give her a refund.
She has replied to that message saying she would like a refund for the first night (of 3) and then anything else that comes from re-booking.
Because things have been so tough of late I am disinclined to do this. But, I wonder if I am being mean?