Create a rental agreement PDF and attach it to your confirmation message. The algorithm can’t remove numbers from PDFs. Don’t give them key codes until they fill out the rental agreement and send you a confirming text. You should be protecting yourself with your own rental agreement regardless.
I recently booked an AirBnB in a nearby city for personal travel (using my Superhost coupon) and I noticed the confirmation email does still include the host’s actual phone number. Interesting! This must be a slow-rollout or just one-sided scrambling of phone numbers.
In my after confirm welcome note, there are two phone numbers. One of them seems to go through, it is not xxx etc . It has a comma after the #. just fyi. It is surely a pita to get the guests #
Xena, are you in the US?
Mollimac, Muddy is correct.
I have found no way to exchange numbers during the time before the guest enters my place.
After they enter, they have the physical copy of my house “manual” and all the emergency contact numbers they might need.
Others on this firum have suggested things that might work, like spelling numbers out (e.g. nine one one).
1 Like
Michelynn, do you rent for shory periods, like… of a day or two?
3 night minimum, maximum of 28 nights. The 28 nights is to avoid Oregon’s tenancy laws. After 30 days (or 34 I forget the exact number), if the guest refuses to leave you must go through the court eviction process. Lengthy and expensive. I also require a rental agreement that includes all the guests staying name, address, email, phone number, make and model of cars, along with verbiage about their stay dates and rules. I use jot form. It’s free, works well, and you can attach a PDF as well as embed a link in your booking message. Jotform will automatically create spreadsheet of all the guests’ information.
Per EU law, It’s a requirement that the guest is provided the phone number of the accommodation (hotel, STR, etc) and the host must have the ID and phone number of the guest. So I doubt Airbnb will be implementing this here. They’ve already been fined millions for other violations of law.
Having said that, I still can’t imagine what the logic is. To prevent the guest from booking direct with the host? Cancel the Airbnb booking to make a deal with the host directly? As a host, I would red flag anyone who appears so desperate to save a few cents.
And after the first stay, if the guest wants to return, then what prevents them from booking with the host directly? Hiding each other’s phone number won’t prevent that.
Seems like a big waste of time and money. Especially since there’s other things that need attention. Airbnb customer service is pretty pathetic for example.
2 Likes
First hand experience that the phone number that was provided by airbnb does not work. I had a guest, that I am to assume English is not his first language based on the accent. It was about 9:30 pm and he said the pin i provided was not working (never and issue in the past). I told him to call me, he said call wouldn’t go through, I tried to call, and it didn’t go through. He was only a few minutes away, but it was dark, he was in un-familar area, and distraught. He sent me a photo of where he was stranded. I jumped in my car and found him in the parking lot of a provincial park about 5 minutes away. I got him to follow me to our address. He stated that he was prepared to spend the night in his car. Sooooo…I am not confident this whole secret phone number crap is going to work in the future. I will message guests to send a text to ensure that we can communicate in case the Airbnb app lags ect…
Oh the app is pretty smart…it will figure that out pretty quick.
How stressful for both of you, and I’m glad you were nearby to respond in person. By pin, do you mean the door code? Or was this related to the app?
No, by the pin I mean the longitudinal and latitude coordinates.